Guest Service Representative - Courtyard Tempe Downtown

The Courtyard Hotel in Downtown Tempe is hiring for a Guest Service Representative. They are located at 601 S. Ash Ave. You must apply on line at www.marriott.com/careers

Guest Services Includes:

• organizing, confirming, processing, and conducting all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
• Activating and file room keys.
• Identify and explain room features to guests
• supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
• Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department.
• Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
• Notify Loss Prevention/Security of any guest reports of theft.