The Courtyard Hotel in Downtown Tempe is hiring for a Guest Service Representative. They are located at 601 S. Ash Ave. You must apply on line at www.marriott.com/careers
Guest Services Includes:
- organizing, confirming, processing, and conducting all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
- Activating and file room keys.
- Identify and explain room features to guests
- supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
- Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department.
- Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
- Notify Loss Prevention/Security of any guest reports of theft.