Monday, July 12, 2010

Customer Service Job Posting

Chubb a group of Insurance Companies who deal in property insurance is looking to hire a Customer Service Representative for its Western Processing Center in Phoenix located at 2155 West Pinnacle Peak Road, Phoenix, AZ 85027 East off the I-17 on the south side of Pinnacle Peak Rd

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Position Responsibilities:

As a Western Processing
Center (WPC) Customer Service Representative, you will be part of a diverse team accountable for processing customer accounts and contributing to the achievement of team, branch and corporate goals related to profit, growth, renewal, retention, rate, exposure, service and producer/client relations. The CSR receives account and policy-specific information from the Branch Underwriting Associate and prepares and performs rating, pricing, booking and issuance of new lines, renewals and endorsements according to workflow and procedures.

The CSR will review booking and issuance instructions prepared by the
Underwriting Associate for required information such as commission percentage, payment plan, countersignature requirements and reimbursable deductible, will book and issue the policy and complete tracking information. Will be responsible for maintaining electronic documentation and achieve service and quality goals within the department. The position will interact with underwriting and operations departments in various locations.


The ideal candidate should have the application of
knowledge to lines of property and casualty business. You must also have exceptional customer service, interpersonal, communication, teamwork, organizational and time management skills. Ability to manage multiple tasks and projects while maintaining workload. Self-motivated, confident in decision making and judgment abilities. The individual must demonstrate the following competencies:

* Mathematical aptitude
* Strong PC skills including
proficiency in Word and Excel
* Strong knowledge of rating systems
Proficiency in on-line reference
* Familiarity with ISO workers compensation
bureaus and other regulatory agencies
* Demonstrated track record of success
in current and prior positions.
* Minimum high school
diploma or equivalent.

You must have exceptional customer service, communication, teamwork, organizational and time management skills. You must also be able to demonstrate math skills, computer skills,

You must have High School Diploma or GED

There are multiple positions available, hiring will begin August 9th; as of right now only 2 people have applied.

For more information about Chubb you can visit their website at

All interested applicants must make an account and apply online Reference Requisition number 7915.

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